PT KUANTUM SERTIFIKASI INDONESIA

CODE OF PRACTICE

  1. CONFIDENTIALITY

PT Kuantum Sertifikasi Indonesia maintains confidentiality at all levels of its organization concerning information obtained in the course of its business.  No information will be disclosed to any third party unless in response to a legal process or required by an accreditation body as part of the accreditation process. The Client’s name, location, scope of certification, and contact numbers may be entered into relevant directories. PT KUANTUM SERTIFIKASI INDONESIA maintains its own directory of certified clients which is publicly available via the PT KUANTUM SERTIFIKASI INDONESIA website. This will show the status of any suspended, canceled or withdrawn certificates

  1. ORGANISATIONAL STRUCTURE

A copy of the organization chart of the Certification Body, showing the responsibility and reporting structure of the organization, and documentation identifying the legal status of the Certification Body are available on request.

  1. APPLICATION FOR CERTIFICATION

On receipt of an Application form  (provided by the Certification Body upon request), a Proposal is sent to the Client outlining the scope and costs of the services together. Once the Application is returned, together with any due payments and controlled copies of relevant documentation and samples, the project will be allocated to an auditor who will be responsible for ensuring that the services are carried out in accordance with the procedures of the Certification Body.

  1. CLIENT’S OBLIGATIONS

To obtain and retain certification, the Client shall comply with the following procedures and rules:

  • the Client shall make available to the Certification Body all documents, samples of products, drawings, specifications, and other information required by the Certification Body to complete the assessment program and shall appoint a designated person who is authorized to maintain contact with the Certification Body;
  • the Certification Body, if not satisfied that all certification requirements are met, shall inform the Client of those aspects in which the application has failed;
  • when the Client can show that remedial action has been taken by it, within the time limit specified by the Certification Body, to meet all the requirements, the Certification Body will arrange, at additional cost to the Client, to repeat only the necessary parts of the assessment;
  • if the Client fails to take acceptable remedial action within the specified time limit it may be necessary for the Certification Body, at additional cost, to repeat the assessment in full;
  • identification of conformity shall refer only to the sites or products assessed as specified in the Certificate or other attachments that may accompany the Certificate.
  • Client shall when requested accommodate the presence of observers during assessments. E.G. accreditation auditors, or trainee auditors.
  1. ISSUANCE OF CERTIFICATE

When the Certification Body is satisfied that the Client meets all the certification requirements, it will inform the Client and issue a Certificate. The Certificate shall remain the property of the Certification Body and may only be copied or reproduced for the benefit of a third party if the word “copy” is marked thereon.

The Certificate will remain valid until its expiry unless surveillance reveals that the management system and/or products of the Client no longer meet the standards, norms, or regulations.

The Company reserves the right to decide, on a case-by-case basis, at its sole discretion and after taking into account various local requirements, that the issuance of the Certificate will be conditioned to the full payment of the Company’s fees and costs in connection with the said Certificate or any prior services performed for the Client.

  1. CERTIFICATION MARKS

Upon issuance of a Certificate, the Certification Body may also authorize the Client to use a designated certification mark. A Client’s right to use any such mark is contingent on maintaining a

valid Certificate in respect of the certified management system or products and compliance with the Regulations governing the use of the mark issued by the Certification Body. A Client who has been authorized to use the mark of an accrediting body must also comply with the rules governing the mark of such body. Improper use of such a mark is non-conformity with certification requirements and could result in suspension of certification

  1. SURVEILLANCE

Periodic surveillances shall be carried out and shall cover aspects of the management system, documentation, manufacturing and distributing processes and products, depending on the type of certification services provided, at the discretion of the nominated auditor.  The Client shall give access to all sites or products for surveillance purposes whenever deemed necessary and the Certification Body shall reserve the right to make unannounced visits as required.

The Client shall maintain a register recording all customer complaints and safety-related incidents reported by an enforcing authority or users relating to those covered by the Certificate and make this available to the Certification Body on request.

The Client shall be informed of the results of each surveillance visit

 

  1. RENEWAL OF CERTIFICATION

Clients wishing to revalidate Certificates approaching the end of their cycles shall apply under the procedure set forth in Clause 5. Clients are generally informed of the requirement for recertification during the pre-recertification visit which is the last surveillance visit of each cycle, but the sole responsibility for timely filing the recertification application shall be with the Client.

  1. EXTENSION OF CERTIFICATION

To extend the scope of a Certificate to cover additional sites or products, the Client shall complete a new Questionnaire. The application procedure outlined in Clause 5 will be followed and an assessment will be carried out on those areas/products not previously covered. The cost of extending the scope of certification will be based on the nature and programme of work Following a successful assessment an amended Certificate will be issued covering those aspects covered by the extended Scope.

  1. SYSTEM/PRODUCT MODIFICATION

The Client shall inform the Certification Body, in writing, of any intended modification to the management system, products or manufacturing process that may affect compliance with the standards, norms or regulations.  The Certification Body will determine whether the notified changes require additional assessment.  Failure to notify the Certification Body of any intended modification may result in suspension of the Certificate

  1. PUBLICITY BY CLIENT

In compliance with the applicable Regulations governing the relevant mark(s), a Client may render public that its relevant management system or products have been certified and may print the relevant certification mark on stationery and publicity materials relating to the scope of certification.

In any case, the Client shall ensure that its announcements and advertising material do not create confusion or could otherwise mislead third parties about certified and non-certified systems, products or sites

  1. MISUSE OF CERTIFICATE AND CERTIFICATION MARK

The Certification Body shall take suitable action, at the expense of the Client, to deal with incorrect or misleading references to certification or use of Certificates and certification marks. These include suspension or withdrawal of the Certificate, legal action and/or publication of the transgression.

  1. SUSPENSION OF CERTIFICATE

A Certificate may be suspended by the Certification Body for a limited period in cases such as the following:

  • if a Corrective Action Request has not been satisfactorily complied with within the designated time limit; or
  • if a case of misuse as described in Clause 14 is not corrected by suitable retractions or other appropriate remedial measures by the Client; or
  • if there has been any contravention of the Proposal, Application for Registration, General Conditions for Certification Services, these Codes of Practice or the Regulations governing the use of the certification mark; or
  • if products are being placed on the market in an unsafe or nonconforming condition.
  • if audits are not carried out within the prescribed timeframe.

The Client shall not identify itself as certified and shall not use any certification mark on any products that have been offered under a suspended Certificate.

The Certification Body will confirm in writing to the Client the suspension of a Certificate.  At the same time, the Certification Body shall indicate under which conditions the suspension will be removed.  At the end of the suspension period, an investigation will be carried out to determine whether the indicated conditions for reinstating the Certificate have been fulfilled.  On fulfilment of these conditions, the suspension shall be lifted and the Client notified of the Certificate reinstatement.  If the conditions are not fulfilled the Certificate shall be withdrawn.

All costs incurred by the Certification Body in suspending and reinstating a Certificate will be charged to the Client

  1. WITHDRAWAL OF CERTIFICATE

A Certificate may be withdrawn if (i) the Client takes inadequate measures in case of suspension; (ii) in the case of product certification, the products do not conform to the standards, norms or regulations or are no longer offered; or (iii) the Certification Body terminates its contract with the Client.  In any of these cases, the Certification Body has the right to withdraw the Certificate by informing the Client in writing.

The Client may give notice of appeal (see Clause 19).

In cases of withdrawal, no reimbursement of assessment fees shall be given and withdrawal of the Certificate shall be published by the Certification Body and notified to the appropriate accreditation body, if any.

  1. CANCELLATION OF CERTIFICATE

A Certificate will be canceled if (i) the Client advises the

Certification Body in writing that it does not wish to renew the Certificate or goes out of business, (ii) the Client no longer offers the products or (iii) the Client does not timely commence application for renewal.

In cases of cancellation, no reimbursement of assessment fees shall be given and notified to the appropriate accreditation body, if any

  1. RECOGNITION OF ACCREDITED ORGANISATIONS

The Certification Body, in its absolute discretion, generally recognizes the certificates issued by other accredited organizations where this does not compromise the integrity of a system or product certification scheme.